Shipping & delivery

1. Delivery Method

All orders are shipped via Royal Mail and delivered directly to your doorstep.
Royal Mail is our trusted and reliable partner within the UK and for international deliveries.

 

2. Delivery Time

   1. UK Orders: Delivered in 2–3 working days.

   2. International Orders: Usually delivered in 5–10 working days, depending on destination and customs.

Note: During busy seasons or extreme weather, delivery times may vary slightly.

 

3. Shipping Costs

   1. Free UK Shipping on all orders.

   2. International Shipping:

      1. £5 for orders below £30.

      2. Free for orders £30 and above.

 

4. Where We Deliver

We ship worldwide, including:
UK, Europe, Asia, Middle East, USA, Canada, Australia, and more.
If your country isn’t listed at checkout, please email us at info@thickfiber.uk to confirm availability.

 

Payment Options

1. Accepted Payment Methods

We accept Debit/Credit Cards, PayPal, and Apple Pay for quick and secure checkout.

2. Safe & Secure Payments

All transactions are processed through a secure payment gateway, ensuring your data remains protected and confidential.

 

Returns & Cancellations

Return Policy

We offer a 15-day return policy for unopened and unused items in their original packaging.
Items purchased during sales or promotions are non-returnable.

Damaged or Incomplete Orders

If you receive a damaged or incomplete item, please contact info@thickfiber.uk immediately and we’ll resolve the issue promptly.

Order Cancellation

You may cancel your order before it’s processed or dispatched by contacting us at info@thickfiber.uk. Once shipped, orders fall under our return policy.

 

Contact Us

📧 Email: info@thickfiber.uk

📞 Phone: +44 7949 036340

🏢 Address: Luxury Drop Limited, GO2 Terriers House, Amersham Road, High Wycombe, Buckinghamshire, HP13 5AJ, United Kingdom